What Are the Important Questions to Ask a Medical Billing Service Before Finalizing Them?
If you are a professional medical practitioner, it makes sense to hire an excellent medical billing service as it helps immensely by reducing the load of the administrative tasks, and also the costs.
It helps you to focus on your professional practice while ensuring the uninterrupted cash flow.
However, it’s essential to pick the right medical billing service provider, and we have prepared a list of critical questions to ask your potential medical billing service team before finalizing them:
The cost of the services they offer
This question is the most basic one that every medical practitioner needs to ask their medical billing service provider.
Here’s a breakdown of the items you have to ask to get a clear picture:
- Are they going to charge a flat rate or percentage-wise fee on the collection?If you expect an increase in collection, medical billing service should be charged on a percentage basis. It aligns better with practice goals of the client.
- Is there going to be additional fees?
- You need to ensure if there’s going to be an additional fee for services. Many companies charge their clients for activation or termination. Always consider the additional cost before signing up.
- What services are offered in the package?
- You must know that not all packages are equal in terms of a variety of features and quality, cheaper doesn’t always mean better. Sometimes less expensive services aren’t better suited for you. Ask the team what type of assistance they are providing to you, what is included and excluded in it. Inquire about various packages they have, pick the one that’s best for you.
Account handling by the company
There are essential factors like data privacy, security and reporting frequency that need to be considered to understand how a medical billing service works.
Following is a list of some questions you can ask them:
What’s their plan to comply with HIPAA laws?
HIPAA is a law that regulates and covers the entities and business associates who are involved in handling health information. This law ensures that the privacy of the patient’s data remains intact and safe.
What information do they provide in the reports?
A 5-star billing service provider offers reports every month.
You get practice analysis, collection information, along with that you can customise the reports and even demand them anytime you want.
If you know what you get in the reports and what you wish to can help the company to offer you a better option.
What billing software does the company use?
The software that is easy to use by all your patients and staff is good, and it also needs to be smooth in functioning.
Who is going to be your actual Account Manager?
What would the company do if the person is not available?
You must make sure that your daily operations are performed flawlessly without any trouble.
So, these are the questions you should ask the agency before hiring them as the medical billing service provider.
- If they answer all your questions and you are satisfied, then you can be sure that the service provider will do great work managing your medical bills.